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Medscope Delivery and Returns information
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Medscope Delivery and Returns information

Medscope Delivery and Returns information

Delivery

The dispatch times (when the goods will leaves our warehouse) and the delivery times are as follows:
Medscope will dispatch your goods within 1 business day.

- If you order before 12pm on any business day, your goods will be dispatched (leave our warehouse) on that same day.
- If you order after 12pm on any business day, your goods will be dispatched on the next business day.
- If you order after 12pm on a Friday, or during the weekend, your goods will be dispatched on the following Monday.

Business days are defined as any weekday (Monday, Tuesday, Wednesday, Thursday, Friday) excluding public or bank holidays.

We send orders either by Royal Mail First Class Recorded post, Royal Mail First Class or DHL. This means that you will usually receive your goods within 3 business days of dispatch (normally sooner). Please note that, in the majority of areas, Royal Mail does not deliver recorded items at weekends.

A signature is required for all parcels (excluding Royal Mail First Class). If there is nobody present to sign for the parcel, a card will be left, allowing the receiver to either arrange a re-delivery, or to go and collect the parcel from their local depot.
The Royal Mail target time for international delivery is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Whilst every effort will be made to ensure that all items are in stock, this is sometimes not the case. If we are unable to dispatch your order within 1-2 days, we will contact you by email with an estimated dispatch date, offering you the chance to amend or cancel your order as you see fit.

Returns

Return of item/s within 30 days - Any item may be returned to Medscope within 30 days of receipt, for a full refund. The item/s must be returned in the condition in which they were received, complete with all manufacturer packaging and parts. Please ensure that the item is well padded and protected, if it is posted back.

Return of item/s after 30 days - In certain exceptional circumstances, Medscope will take an item back after 30 days for a refund, as long as it is in the condition in which it was received, complete with all manufacturer packaging and parts.

Non-Stock Item returns - Returns are subject to restock fee and need to be initiated within 7 days of receipt.

Guarantees

All products from medscope are guaranteed for 12 months or more. If you are not completely satisfied with any product you are about to buy, it can be returned for a full refund within 14 days of purchase.
All the blood pressure monitors manufactured by Omron and A & D come with a 2 year manufacturers guarantee.
If any product you buy from Medscope does not function perfectly within the first twelve months after purchase, we will replace it for you (subject to the conditions above).


Medscope Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:
Your name
Address
Phone number
Email address


WEEE Regulation 2006

Waste Electrical and Electronic Equipment Regulation 2006 (WEEE Regulation)
Aim: To lower the impact that electrical and electronic equipment have on the environment.
All Electrical and Electronic Equipment made after the 13th August 2005 should display the following symbol on the packaging or product.
This symbol aim’s to encourage the householder to dispose of the WEEE separately from the house hold waste.
Currently approx 75% of waste electrical goods end up in land fill and can cause contamination to soil and water.

As part of Regulation 33 each EU Member State now has a legal obligation to minimise the disposal of WEEE into landfill sites and we all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE.
As a responsible distributor of WEEE goods we are committed to reducing the amount of WEEE that goes in to land fill and offer a free take back service on a like for like basis when you purchase a new machine from us.
As a customer you can return your old WEEE to us within 28 days of a purchase to the following address.
MEDSCOPE LTD

C/O Secure Data Management Ltd
Hangar 8,
Aston Down
Gloucestershire
GL6 8HR


Doctors.net discount code is valid off the Products RRP. If the products sales price has greater than 15% discount you will be charged the sales price. The 15% discount will be taken off any further items that you purchase at RRP.

Pricing

The price of the Goods and Services shall be the price listed in the Supplier's website a current at the date of acceptance of the Customer's order or such other price as may be agreed in writing by the Supplier and the Customer.
Where the Supplier has quoted a price for the Goods other than in accordance with the Supplier's published price list the price quoted shall be valid for 60 days only or such lesser time as the Supplier may specify.

The Supplier reserves the right, by giving written notice to the Customer at any time before delivery or provision, to increase the price of the Goods and/or Services to reflect any increase in the cost to the Supplier which is due to any factor beyond the control of the Supplier (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and services which are requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.

Except as otherwise stated under the terms of any quatation or in any price list of the Supplier, and unless otherwise agreed in writing between the Customer and the Supplier, all prices are inclusive of the Supplier's charges for packaging and transport.
The price is exclusive of any applicable value added tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods and Services, which the Customer shall be additionally liable to pay to the Supplier.

Sales items are subject to stock and prices or descriptions may vary. Our site does not show real time stock levels and if a sales item is not available a suitable replacement will be offered but price match is not guaranteed

For any queries or further information that is not on our website we are here to help. You can contact us in the following ways:

Emailing us on: sales@medscope.co.uk
Calling us on: 01285 644 448 between 9am-5pm, Monday to Friday (Excluding Bank Holidays)

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