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Medscope Delivery and Returns Information
Delivery Charges
Our standard delivery charge is just £5.00 ex vat (£6.00 inc. VAT) and covers mainland England and Wales.
We are currently offering FREE DELIVERY on orders over £50. This applies to mainland England and Wales; however, we do charge for deliveries going to the Highlands and Islands of Scotland, the Isle of Man, Isle of Wight, Scilly Isles, and other remote areas.
We are also able to offer Royal Mail as a courier option for smaller items. Please contact sales@medscope.co.uk if you would like to use this option.
Click and Collect
We are currently offering Covid-safe collection from our premises in Basingstoke. Click and Collect will not be available as standard on ALL products but where available will be offered as an option at the checkout. Once your order is ready you will be notified by phone or email and your goods will be held for 48 hours. Extra charges may apply for delivery if the order can not be collected.
To avoid disappointment, we strongly advise you NOT to make the journey to our premises until we have advised that the order is ready.
Where do I collect from?
Our collections address is: Medscope Ltd. Unit B1-B2 Bond Close, Kingsland Business Park, Basingstoke, Hampshire, RG24 8PZ. Medscope Ltd is part of the Healthcare 21 Group of companies, and you will see the large HC21 sign on our building.
International Delivery
We offer European and worldwide delivery covering many countries and costs and transit times will vary considerably.
We deliver worldwide but please contact us for further information. Please note that not ALL products can be delivered to ALL countries for various reasons. Please contact sales@medscope.co.uk with your specific requirements.
Delivery Timescales
Medscope will dispatch your goods within 1 business day.
- If you order before 2pm on any business day, your goods will be dispatched (leave our warehouse) on that same day.
- If you order after 2pm on any business day, your goods will be dispatched on the next business day.
- If you order after 2pm on a Friday, or during the weekend, your goods will be dispatched on the following Monday.
Business days are defined as any weekday (Monday, Tuesday, Wednesday, Thursday, Friday) excluding public or bank holidays.
We send orders either by Royal Mail First Class Recorded post, Royal Mail First Class or DPD and TNT couriers. This means that you will usually receive your goods within 3 business days of dispatch (normally sooner). Please note that, in the majority of areas, Royal Mail does not deliver recorded items at weekends.
A signature is required for all parcels (excluding Royal Mail First Class). If there is nobody present to sign for the parcel, a card will be left, allowing the receiver to either arrange a re-delivery, or to go and collect the parcel from their local depot.
The Royal Mail target time for international delivery is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.
Whilst every effort will be made to ensure that all items are in stock, this is sometimes not the case. If we are unable to dispatch your order within 1-2 days, we will contact you by email with an estimated dispatch date, offering you the chance to amend or cancel your order as you see fit.
Returns
PLEASE NOTE: ALL RETURNS MUST BE AUTHORISED AND INCLUDE YOUR UNIQUE RETURNS NUMBER ON THE PACKAGING. To obtain your returns number please contact sales@medscope.co.uk
Return of item/s within 30 days - Any item may be returned to Medscope within 30 days of receipt, for a full refund. The item/s must be returned in the condition in which they were received, complete with all manufacturer packaging and parts. Please ensure that the item is well padded and protected, if it is posted back.
Return of item/s after 30 days - In certain exceptional circumstances, Medscope will take an item back after 30 days for a refund, if it is in the condition in which it was received, complete with all manufacturer packaging and parts.
Non-Stock Item returns - Returns are subject to restock fee and need to be initiated within 7 days of receipt.