The dispatch times (when the goods will leaves our warehouse) and the delivery
times are as follows:
Medscope will dispatch your goods within 1 business day.
- If you order before 1-30pm on any business day, your goods will be dispatched
(leave our warehouse) on that same day.
- If you order after 1-30pm on any business day, your goods will be dispatched
on the next business day.
- If you order after 1-30pm on a Friday, or during the weekend, your goods will
be dispatched on the following Monday.
Business days are defined as any weekday (Monday, Tuesday, Wednesday, Thursday,
Friday) excluding public or bank holidays.
We send all orders by Royal Mail First Class Recorded post. This means that you
will usually receive your goods within 3 business days of dispatch (normally
sooner). Please note that, in the majority of areas, Royal Mail does not deliver
recorded items at weekends.
A signature is required for all parcels. If there is nobody present to sign for
the parcel, a card will be left, allowing the receiver to either arrange a
re-delivery, or to go and collect the parcel from their local Royal Mail
The Royal Mail target time for international delivery is within three working
days to Western Europe, four working days to Eastern Europe and five working
days for the rest of the world.
Whilst every effort will be made to ensure that all items are in stock, this is sometimes
not the case. If we are unable to dispatch your order within 1-2 days, we will contact
you by email with an estimated dispatch date, offering you the chance to amend or cancel
your order as you see fit.
Return of item/s within 14 days
Any item may be returned to Medscope within 14 days of receipt, for a full refund. The item/s
must be returned in the condition in which they were received, complete with all manufacturer packaging
and parts. Please ensure that the item is well padded and protected, if it is posted back.
Return of item/s after 14 days
In certain exceptional circumstances, Medscope will take an item back after 14 days for a refund,
as long as it is in the condition in which it was received, complete with all manufacturer packaging and parts.
All products from Medscope are guaranteed for 12 months or more.
If you are not completely satisfied with any product you are about to buy, it
can be returned for a full refund within 14 days of purchase.
All the blood pressure monitors manufactured by Omron and A & D come with a 2
year manufacturers guarantee.
If any product you buy from Medscope does not function perfectly within the
first twelve months after purchase, we will replace it for you (subject to the
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
WEEE Regulation 2006
Waste Electrical and Electronic Equipment Regulation 2006 (WEEE Regulation)
Aim: To lower the impact that electrical and electronic equipment have on the
All Electrical and Electronic Equipment made after the 13th August 2005 should
display the following symbol on the packaging or product.
This symbol aimís to encourage the householder to dispose of the WEEE separately
from the house hold waste.
Currently approx 75% of waste electrical goods end up in land fill and can cause
contamination to soil and water.
As part of Regulation 33 each EU Member State now has a legal obligation to
minimise the disposal of WEEE into landfill sites and we all have a
responsibility to contribute to the reuse, recycling and other forms of recovery
As a responsible distributor of WEEE goods we are committed to reducing the
amount of WEEE that goes in to land fill and offer a free take back service on a
like for like basis when you purchase a new machine from us.
As a customer you can return your old WEEE to us within 28 days of a purchase to
the following address.
College Farm Buildings
Contact us - click here to goto our contact page